Bringing a taste of the South Pacific to Florida, the sanctuary style shop front of Tenaga Kava offers a range of relaxing and energising kava drinks.
With a mission of connection and encouraging #TenagaTribe friendship, the staff promote and champion a sense of belonging at Tenaga Kava for all their customers.
Stamp Me has provided the shop with an important piece of the relationship puzzle – our digital loyalty program and marketing tool.
Having registered hundreds of loyal customers, who collect over hundreds of stamps a day, Tenaga Kava have proven to be fantastic users of their Stamp Me program.
The primary objectives Tenaga Kava were looking to achieve with a Stamp Me loyalty program were to:
- Support the businesses' focus on building community and emotional connection with customers
- Offer a loyalty program that matches their online-based marketing strategy
- Encourage repeat visitation and brand loyalty
- Communicate with customers through a range of mediums
- Keep the Tenaga Kava connection front-of-mind for existing customers
Loyalty Program Works
To incentivise new sign-ups and to demonstrate the kind of benefits that come from joining their loyalty program, Tenaga Kava offers a free Kava, Halfsie, or Cold Tea reward right away when people join.
Sharing the love with this generous sign-up reward, Tenaga Kava are destined to convert their paradise-hunting clientele into regular #TenagaTribe members.
Their main program operates by issuing a stamp for every $12 spent. Once the customer has collected 10 stamps, a $12 freebee is sent to their Stamp Me account in the form of an in-app voucher.
The customer can then claim their reward on their next visit, by showing the animated, countdown voucher screen to the Tenaga bartenders on checkout.
Sign Up Reward
On sign up, customers receive a free Free Kava, Halfsie, or Cold Tea.
This provides great incentive for customers to join both in store and online, drawing them in to spend it for a taste of what Tenaga Kava has to offer.
$12.00 off next purchase after 10 stamps.
Customers collect a stamp for every $12 spent in store. After 10 stamps, they get $12 off their next purchase on any of their products!
How Rewards are Redeemed
Once the Tenaga Kava local has collected the last stamp on their card, this triggers an in-app reward voucher to be sent to their account, to be used on their next visit. The card refreshes and the customer is ready to start collecting Stamps all over again.
The next time the customer is in-store and wishes to claim their $12 off voucher, they simply select the reward in their list, press ‘Redeem’ and show the staff at the register the time-and-date-stamped animated screen, in exchange for their reward.
The voucher disappears after 3 minutes or once the user presses ‘complete’.
Start your Free Trial Today!
Are you in the food and beverage or hospitality industry and want to know how a program like this could work for your business? You can sign up for a free trial or get in touch for more information.