OZH Coffee Shop
Learn how OZH Coffee Shop used Stamp Me to reward their regulars, recognize their hardworking baristas, and turn a hospital coffee shop into a loyalty destination with hundreds of active members and thousands of stamps issued.
Background
OZH Coffee Shop is a specialty coffee shop located inside Ozarks Healthcare in West Plains, Missouri. Proudly serving the full Starbucks menu — from handcrafted espresso drinks and Frappuccinos to teas, cold brews, and pastries — OZH has built a loyal following thanks to their consistently high quality and friendly, welcoming service.
The Brief
In February 2025, OZH Coffee Shop partnered with Stamp Me to launch a digital loyalty program that rewards their regular customers and celebrates the staff who make it all happen every day.
Key Objectives
- Increase repeat visits and build a loyal customer base among hospital staff, patients, and visitors
- Reward customers for every purchase with a clear and achievable path to a free drink
- Create a separate rewards track to recognize and reward their barista team
- Strengthen the personal, community feel of the shop through thoughtful loyalty touchpoints
- Grow an engaged member base through an easy-to-use digital program
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How the
OZH Coffee Shop
Loyalty Program Works
OZH Coffee Shop runs two loyalty programs through Stamp Me:
Loyalty Rewards — for customers Customers collect stamps with each visit and earn a free drink after 10 stamps. Rewards are redeemed in person at the shop.
Barista Rewards — for staff OZH also runs a dedicated loyalty card for their barista team. Staff collect stamps and earn a freebie after every 5 stamps — a small but meaningful way to show appreciation for the people behind the counter every day.
It's a great example of just how versatile Stamp Me can be. OZH Coffee Shop didn't just use it to reward their customers — they turned it into a tool to look after their team too. A loyalty program that works both ways.
Stamping Method
OZH Coffee Shop uses the Stamp Me Stamp Tag — a small, tap-and-go card that staff can keep with them and present to customers after each purchase. Customers simply press 'Stamp Me' in the Stamp Me app and tap their phone on the tag to collect their stamp instantly, making it a quick and practical option that keeps service moving during busy periods.
How Rewards are Redeemed
Engagement Features
Birthday Club
The Birthday Club is a feature that creates a positive brand relationship by making members feel valued on their special day.
OZH Coffee Shop has activated the Birthday Club to make their members feel extra special on their big day. Members enrolled in the Birthday Club automatically receive a personalized message on their birthday:
"Happy Birthday from us to you. Stop by for a FREE drink for your special day!"
It's a simple but effective way to drive a visit and make customers feel genuinely valued beyond their regular routine.
Scratch & Win
Adds gamification to your stamp card to further drive engagement. Set rewards, win ratios and how often the game is available.
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Lapsed Customers
Reengage customers after a period of inactivity. Especially useful for businesses with repeat bookings such as hair salons, dentistry, etc.
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Email Integration
Integrate your loyalty program with your preferred mailing platform. Send promotions and newsletters to drive engagement!
Learn MoreResults
Since launching in February 2025, the OZH Coffee Shop loyalty program has delivered strong and consistent results:
- 700+ active members are engaged in the program, reflecting strong sign-up from their community
- 16K+ stamps issued — demonstrating an exceptional level of repeat visitation and daily engagement
- 1.2K+ redemptions recorded, showing that customers are regularly completing their cards and claiming their free drinks
The numbers speak for themselves — OZH Coffee Shop has successfully turned everyday coffee runs into a rewarding habit, with a highly engaged member base that keeps coming back cup after cup.
