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Customer Engagement

5 of the Best Ways to (Subtly) Communicate With Customers

Written by 
Chloe Komesarook
March 28, 2024
Brand Loyalty
Customer Retention

In today's crowded marketplace, finding the best ways to communicate with customers can feel like shouting into a hurricane. Flashy promotions and constant emails can easily create noise instead of connection. That's why subtle, authentic communication is gaining ground. When done right, it creates a sense of genuine dialogue that builds trust and keeps customers coming back.

This article explores five ways to communicate with your customers subtly (and effectively). From social media interactions to personalized packaging, we'll uncover how the smallest details can significantly impact customer relationships and the overall success of your loyalty program.

A summary of the article in a tile.

Beyond Likes and Shares: How to Communicate with Customers Through Social Media

With social media being an integral part of our daily routine, it makes sense that it translates into how we discover new brands, spread the word about the ones we love, and stay connected to them all the while. Studies show that nearly 40% of consumers use social media to learn about or discover new products, services, or brands.

Having a strong social media presence (posting frequently, responding to messages, etc.) is crucial, but to truly discover the best ways to communicate with customers, you need to go beyond the basics. Foster genuine two-way conversations by asking questions, responding thoughtfully to comments, and thanking customers for their positive feedback. 

40% of consumers use social media to learn about or discover new products, services, or brands.

Creating engaging content for your social media platforms is a powerful way to subtly communicate your brand's personality and values. Get creative with visuals, storytelling, or interactive elements that capture attention and leave a lasting impression. Within this content, subtly weave in calls to action that encourage customers to interact with your business. 

You might ask them to tag a friend, share their own experiences with your products, or visit your website for more information. This type of subtle communication feels organic within the social media experience and drives engagement without being overly salesy.

Personalizing Your Email Strategy

Email remains a powerful tool for nurturing customer relationships, but blasting everyone with generic offers is a recipe for the "unsubscribe" button. To find the best ways to communicate with customers through email, focus on personalization – send targeted special offers, birthday greetings, or recommendations. Share valuable content like recipes, styling tips, or industry insights to position yourself as a helpful resource. 

87% of brands say that email marketing is very critical to business success.

Leverage Stamp Me's ability to sync your loyalty members with your mailing list (set up in the Merchant Console), ensuring they're included in relevant email campaigns. This lets you reward customers for opening emails, promote redemption opportunities, or send exclusive offers directly to your most engaged customers. 

Surprise and Delight: Making Your Packaging a Communication Tool

A pile of boxes with a tag that says 'Just For You'

Your packaging is an extension of your brand story and offers unexpected opportunities for subtle communication. A simple handwritten "thank you" on an invoice or packing slip adds a personal touch that big-box retailers can't replicate. 

Get creative with inserts like product samples, discount coupons for future purchases, or a fun branded sticker to create a delightful unboxing experience. If sustainability is important to your brand, highlight your use of eco-friendly materials on your packaging. 

Finally, utilize QR codes or a simple call-to-action to seamlessly encourage customers to join your loyalty program, turning the unboxing moment into an opportunity for further engagement. Loyalty programs are one of the best ways to communicate with customers, offering a direct channel for rewards and personalized messaging. 

Case in Point: online vape business Sticky AF utilizes Stamp Me’s OneStamps (single-use codes) to get customers to participate in their loyalty program. Customers who make a purchase with Sticky AF receive their product with a QR code to scan to claim a stamp. This helps to incentivize repeat visits and program engagement. 

The Power of Customer Support 

Excellent customer support isn't just about solving problems – it's about building trust and demonstrating care. Don't wait for customers to complain; be proactive by reaching out with helpful tips related to their purchases or offering personalized recommendations. 

Go above and beyond to surprise and delight customers when resolving issues, fostering loyalty and positive word-of-mouth.  Encourage customers to provide feedback on their support experience; this shows you value their input and helps improve your service. 

Consider offering points or stamps for providing feedback or participating in surveys, turning customer service interactions into opportunities to engage with your loyalty program. 

The Right Message, Right Time: Mastering Push Notifications

An illustration of a man with a phone and a Stamp Me push notification over the top of him.

When used correctly, push notifications provide a subtle yet direct way to communicate with customers, making them one of the best ways to keep them engaged. The key is sending notifications promptly and ensuring they feel valuable. Offer exclusive promotions, timely updates, or early access to new products.

Take advantage of Stamp Me's push notification capabilities within the Merchant Console to easily send important updates, reminders about expiring rewards, or special offers directly to your loyalty program members. 

Push notifications are particularly powerful for occasions – birthday offers, location-based reminders (when a customer is near your store), or flash sales create a sense of exclusivity and urgency.


In a world of constant noise, subtle, value-driven communication stands out. By thoughtfully engaging on social media, personalizing emails, making packaging an experience, providing exceptional customer support, and using push notifications strategically, you foster deeper connections with your customers. 

This translates into increased trust, loyalty, and a foundation for long-term business success.

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